How can we help?

Do parents need the app?

Yes — the app is where everything happens.

Operators

Yes. The feed, schedule, points, badges, chat and RSVPs are all in the app — for parents exactly as for you.

Why

The value of Bravo+ to a family is a notification the moment their child is recognised, and a schedule in their pocket. That is a phone. A second, weaker version elsewhere would split your families across two places and make your posts reach neither reliably.

What parents can do without installing it
  • Find your club and read your public page
  • Request a trial
  • Accept an invitation, which then sends them to the app
  • Read the Celebration Wall

Every one of those paths ends at Get the app.

A parent who really cannot install it

They can still receive email invitations and read your public page. But they will not get the feed, the schedule or the notifications — the parts that matter. Keep them informed by other means and be honest about it.

Tip: Getting a family to install the app at registration night is far easier than getting them to install it in November.

More in Troubleshooting & FAQs

A parent cannot find my club in search

Six causes, in the order they occur.

A parent joined the wrong team

Move them without making them start over.

An athlete appears twice

Why duplicates happen and what to do.

A coach cannot see a team

Almost always membership, occasionally the session.

Points are not showing for a parent

Where the chain breaks between awarding and seeing.