Points are not showing for a parent
Where the chain breaks between awarding and seeing.
Operators- Was the point awarded to the right child? Two children with the same first name on one roster is the commonest cause. Open the athlete and look at their point history.
- Is the parent linked to that athlete? A club-created athlete with no guardian link shows nothing to anyone. The roster row will say No children enrolled on the parent's side.
- Is there a duplicate athlete? Points on the other record are invisible from this one. See An athlete appears twice.
- Is the parent looking at the right child? Families with siblings switch profiles and forget.
- Notifications off? They may have the points, just not the alert. See Notifications are not arriving.
Checking properly
Open the athlete from your roster and look at Points by Category. If the points are there, the award worked and the problem is the link or the app; if they are not, the award went somewhere else.
Tip: Ask the parent to read you the child's name exactly as it appears in their app. That one question resolves most of these.