Privacy Policy

1. Who this policy covers

• Parents and guardians, including a second parent a family invites.
• Athletes — the children whose profiles a parent creates, and athletes aged 14 and over who have their own account.
• Coaches, team admins and club owners who use Bravo+ to run their club.
• Visitors to bravoplus.ca, including families who request a trial session from a club's page.

2. Information we collect

• Account: first and last name, email address, password (stored only in hashed form), preferred language and your role. A phone number if you choose to give one, for example with a trial request.
• Children, entered by their parent: first and last name, date of birth, gender (optional), a photo (optional), and the clubs and teams they belong to.
• Club activity: attendance (including QR check-in at the club), points, badges, levels and promotions, replies to events, and the enrolment and payment status the club records.
• What you share: posts, photos, comments and reactions in a team feed; messages and club announcements; trial requests and enquiries sent to a club.
• Technical: a push-notification token for your device, the app version and operating system, and error reports when something goes wrong.

The app does not ask for your device's location, does not use advertising identifiers, and does not track you across other apps or websites.

3. How we use it

• To provide Bravo+: accounts, rosters, schedules, attendance, the team feed, messages, points and badges.
• To let a club run its programs: enrolments, trial sessions, announcements and follow-up with families.
• To notify you: push notifications and emails about your account, your children's activity and your club.
• To translate posts between French and English when a reader asks (see section 8).
• To keep the service secure: preventing abuse, limiting repeated attempts, and keeping an audit record of sensitive actions.
• To meet our legal obligations.

We do not sell personal information, we do not show advertising, and we do not build marketing profiles.

4. Attendance signals

Each night, Bravo+ looks at attendance and highlights situations a club may want to follow up on — for example, an enrolled athlete who has rarely attended since starting. These signals are shown only to that athlete's club staff, as a suggestion to check in with the family. They never lead to an automatic decision: a person at the club decides whether and how to act.

You may ask us what information a signal about your child was based on, and ask for it to be reviewed, by writing to our Privacy Officer.

5. Contacting a club that isn't on Bravo Plus

Some club pages on bravoplus.ca are created from publicly available information, or belong to clubs that don't accept requests through Bravo Plus. On those pages, the "I'd like to contact this club" form sends nothing to the club. We keep your child's age, the season you are looking for and the first three characters of your postal code, to count how many families are interested in that club and to show you nearby clubs that can answer you. A club may be told how many families were interested — never who they are.

Only if you tick the separate consent box do we also keep your name, email and phone number (optional), to pass them on to that club if it joins Bravo Plus, or starts accepting requests through it, within 12 months. We then email you a link: your consent counts only once you click it, so no one can give it with your address. Without that click, your contact details are erased within 7 days. We record the wording you agreed to, its language and the date. Without the box, we keep no name, email or phone number.

To count each family only once, we keep a coded fingerprint (a keyed hash) of a random identifier stored in your browser — or, if your browser does not keep it, of your IP address and browser type — and, with consent, of your email. The fingerprint cannot be turned back into the original and is used for nothing else. You can withdraw your consent at any time with the link in our email: your contact details and the fingerprints are erased immediately.

If you ask us to correct or remove a club page, we keep your name and email to answer you and to check the request with the club. They are erased 12 months after the request is handled.

6. Children and teens

• A parent or guardian creates each child's profile and gives consent on the child's behalf.
• For each child, the parent chooses whether photos of the child may be shared in the team feed, and whether the club may share the child's achievements publicly (first name and achievement only). Both are off until the parent turns them on, and either can be changed at any time.
• Athletes aged 14 and over may have their own login. Their account is deliberately limited: they see their own schedule, achievements and club announcements, cannot send messages, and their last name and date of birth are not shown to them.
• A teen aged 14 or over may also create that account themselves, with their own consent. We ask for their date of birth (to confirm they are 14 or over; it is stored encrypted) and a parent's email address. We email that parent once so they can link the account to their child's profile or say it is not their child; the email does not include the teen's date of birth. Nobody under 14 can create an account, and nothing is kept from a refused attempt.
• A second parent or guardian invited by the family can see all of the family's children, including children added later. The inviting parent is notified when an invitation is accepted and can remove that access at any time.

7. Who can see your information

• Your club: the owner, team admins and coaches of the programs you or your children belong to can see rosters, attendance, contact details and the activity described above.
• Other families on the same team: posts and photos shared in the team feed. A child's photo appears only if the parent has allowed it.
• The second parent or guardian your family invites.
• Our service providers, only to the extent needed to run Bravo+ (section 8).
• Authorities, when the law requires it.

8. Where your information is stored

Bravo+ runs mainly in Canada: our servers are in Toronto, and photos and files are stored in Beauharnois, Quebec. Some features rely on providers outside Canada, listed below. Information sent outside Quebec is protected by contract and handled only for the purpose described.

• Google Firebase — sign-in identity (global), chat messages (Belgium, European Union) and push notifications.
• Anthropic (United States) — translation of a post's text when a reader asks for it. Names are removed before the text is sent; it is not kept and not used to train AI models. You can stop your own posts from being translated in Settings.
• Sentry (European Union) — error reports from the app, with personal details removed.
• Mapbox (United States) — turning addresses into map positions, and map images in the app. The app loads map images from Mapbox directly, so Mapbox receives your device's IP address.
• Stripe (United States) — billing for clubs that subscribe to a paid plan. We never store card numbers.
• Elastic Email (United States) — delivering our emails. Link tracking is turned off.

9. How long we keep it

• For as long as your account is open and you use Bravo+.
• When an account is deleted, the account is anonymized, the children it alone was responsible for are anonymized and removed from their teams, open trial requests are deleted, stored photos are erased and the person's details are removed from our audit records. Some records the club needs — such as that an enrolment took place — are kept without identifying details.
• Trial requests sent from bravoplus.ca that a club does not follow up are deleted automatically after a limited period.
• A download link for your data export expires after 7 days.
• Contact details given with the "I'd like to contact this club" form are erased 12 months after you confirm your consent, 7 days after you give it if you never confirm it, or at once if you withdraw it; the anonymous count is kept.
• The name and email on a request to correct or remove a club page are erased 12 months after the request is handled.

10. Your rights

You may access the personal information we hold about you and your children, receive a copy of it, have it corrected, withdraw a consent, or have your account and data deleted.

To export or delete your data, go to Settings → Privacy & Data in the app. For anything else, write to our Privacy Officer at [email protected]. We answer within 30 days.

If you are not satisfied with our answer, you may contact the Commission d'accès à l'information du Québec or the Office of the Privacy Commissioner of Canada.

11. Security

Information travels encrypted between the app and our servers. Children's names and the email addresses in trial requests are also encrypted in our database, passwords are stored only in hashed form, and access by Bravo+ staff is limited and recorded.

12. Emails and notifications

Emails about your account, trials, payments and invitations are part of the service. Emails about new posts in your team feed can be turned off with the unsubscribe link in each one. Push notifications can be turned off in your device settings.

13. Changes to this policy

When we change this policy, we update the date at the top. If a change matters to how your information is used, we will tell you in the app or by email before it takes effect.

14. Contact

Our Privacy Officer is responsible for the protection of personal information at Bravo+. Write to [email protected].