Comment pouvons-nous vous aider ?

Setting up your training days

Open the sessions a new family can try.

Gestionnaires

Training days are the sessions you offer to families who want to try your club. Without at least one, your club page shows no booking button.

  1. Open Dashboard › Club details.
  2. Scroll to Training days.
  3. Tap Add a day.
  4. Set the day, time and duration.
  5. Optionally name the class and set an age range such as "Ages 6–9".
  6. Tap Save.

Make sure Trial sessions is on, just above. When it is off, parents cannot book a trial with your club — they can still send an enquiry.

Choosing which sessions to offer

Offer the sessions where a coach can genuinely look after a newcomer on top of the regular squad. Your quietest weeknight beats your busiest Saturday: a trialist who spends an hour at the back of a full gym does not come back.

Tip: Keep training days listed for the weeks ahead at all times. A parent who finds nothing bookable this week does not come back next week.

Plus dans « Trials & new families »

Managing trial requests

The queue of families waiting to hear from you.

Booking a trial for a family who called you

Put a phone or walk-in enquiry into the same queue as online bookings.

Confirming or declining a trial

Assign a coach and confirm, or cancel with a reason.

Turning a trial into an enrollment

The step that closes the loop and puts a child on a team.

Enquiries from your club page

Where the contact form goes and how to answer it.