Managing trial requests
The queue of families waiting to hear from you.
GestionnairesOpen Trial bookings from your dashboard to see every request.
What each row shows
- The child's name and age
- The parent
- The session requested
- Any note the parent left
- Status: Pending, Confirmed, Cancelled or Enrolled
Working the queue
Deal with Pending first, and quickly. A trial request is a parent who has already decided to try something — the gap between the request and your reply is where most of them are lost. Same-day is good; 48 hours is late.
Where else it surfaces
Your dashboard shows a "{count} trial(s) to confirm" item under Needs attention, and you get a New trial booking push notification when a request arrives.
Tip: Read the note field. Parents put the thing they are actually worried about in there — a shy child, an allergy, a sibling — and answering it in your reply converts far better than a confirmation.