Contacting support

Before you write

Check whether the answer is here. Most of what reaches support is a roster question already covered in Teams & rosters or a notification question covered in Notifications.

What to include

The more of this you send, the faster it is resolved:

• Your club name
• Which screen you were on, and on which device
• Exactly what you did, and exactly what appeared — the wording of any error message
• The name or email of the person affected, if it concerns one account
• Roughly when it happened

Privacy matters

For anything about a specific child, send the minimum that identifies the record. Do not paste medical details or a family's private circumstances into a support ticket.

Privacy requests

Data export and deletion questions go to privacy@bravoplus.ca.