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A coach cannot see a team

Almost always membership, occasionally the session.

Gestionnaires
  1. Are they on that team? Access is granted by team membership. Open the team's Coaches & Staff tab and look. If they show as Pending, the invitation was never accepted.
  2. Did they accept as the right account? A coach with two accounts may have accepted on one and be signed in on the other. Check the email address on the roster against the one they are signed in with.
  3. Right club? A coach at two clubs sees one club at a time.
  4. Do they need Team Admin? If they can see the team but not invite or remove members, that is the role, working as intended. See Team Admins.
  5. Sign out and back in. A role change is carried in their session; signing out refreshes it.
The message "You are not assigned to any team yet"

Unambiguous — they are on no team at all. Invite them.

Tip: Fix this by inviting them again rather than debugging. A fresh invitation is faster than working out what happened to the first one.

Plus dans « Troubleshooting & FAQs »

A parent cannot find my club in search

Six causes, in the order they occur.

A parent joined the wrong team

Move them without making them start over.

An athlete appears twice

Why duplicates happen and what to do.

Points are not showing for a parent

Where the chain breaks between awarding and seeing.

A post is not appearing in the feed

Approval, audience, or the post never published.