How can we help?

Devices and sessions

Staying signed in, and getting signed out when you need to.

Operators

Bravo+ keeps you signed in on a device so you are not typing a password before every session. That is convenient and it is worth understanding.

Signing out

Sign out from account settings on the device. Do this on any phone you are lending, selling or returning.

A lost or stolen phone
  1. Change your password — this is the fastest broad response.
  2. Sign out on your other devices and back in, so your active session is the current one.
  3. If the device held operator access, contact support.
Why signing out and in fixes things

Your session carries your role and your plan limits. After a subscription change or a role change, signing out and back in is what refreshes them — which is why it is the standard fix for "the app still thinks I am on the old plan".

Tip: Coaches using a shared club tablet should sign out at the end of each session. A shared tablet left signed in as a Team Admin is a roster anyone can edit.

More in Account & settings

Updating your profile

What families see about you, and how to change it.

Changing your email or password

Keep your credentials current.

Changing your language

Set the language for the interface, emails and notifications.

Deleting your account

Permanent erasure, and what to do before it.