Bringing a family back
Re-enroll a child whose family previously left.
GestionnairesWhen a family leaves, their records are deactivated rather than destroyed. Bringing them back restores what they had.
- Invite the parent to the team as usual, using their original email address.
- When they accept, Bravo+ recognises the existing account and reactivates it.
- Their children reappear with their previous points, badges and skill level intact.
Why it looks like nothing happened
That is the point. A child who reached Level 4 last season comes back at Level 4, with their point history and badges. Coaches do not re-grade anyone and parents are not asked to re-enter a birth date.
If the email has changed
Reactivation matches on the email address. If the family changed theirs, invite the new address and contact support to merge, rather than letting a second empty profile accumulate a season of new points.
Note: A family who requested account deletion under privacy law is not recoverable. Deletion is permanent and irreversible by design.