Resetting your password
Get back in when you cannot remember your password.
Gestionnaires- On the login screen, choose Forgot password.
- Enter the email on your account and submit.
- Open the email and follow the link. It is single-use and expires after a short window.
- Choose a new password — at least 8 characters, with an upper case letter, a lower case letter and a digit.
- Sign in with the new password on both the web and the app.
The message says "if that email is registered"
That is intentional. Bravo+ does not confirm whether an address has an account, because doing so would let anyone test which of your coaches are registered. If no email arrives, the address probably is not the one on the account.
Too many attempts
After repeated failed logins the account locks for 15 minutes. Waiting it out is faster than anything else you can try.
Note: Resetting your password does not sign you out of the app on other devices. If a device has been lost, see Devices and sessions.